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We invest in our people through Investors in People certification, our processes through ISO 9001 Accreditation and our customer service through obtaining feedback from our customers in order to give our users the confidence they need in order to operate with us.
We strive to provide an exceptional service to our customers by supporting them at every stage of their request for clinical trial supplies. We are proactive and resourceful in our sourcing, maintaining our customers confidentiality at all times. We also seek to work very closely to satisfy the requirements of our suppliers, as our relationships with them are fundamental to our ability to source comparator drugs.
We recognise that we have a responsibility to help manage the UK pharmaceutical supply chain, protecting patient supplies and avoiding any product shortages arising out of comparator supply. We also seek to prevent counterfeit medicine from entering the clinical trial supply chain. Our approach is to source directly from the appropriate manufacturer wherever possible.
We take into account the requirements and needs of Government Agencies, industry standards and any guidance received from specialist contractors.
ISO 9001:2008 standards underpin all our work.